Rates and Policies
We have been using various shipping companies in the past, but ten years ago we decided to stick with FedEx. We have very good experience with this company, as they offer fast service and good prices to us. Also, they take good care of the packages and damage rate is very low. Basically, we offer FedEx Priority and FedEx Economy Mail. Except FedEx, we also offer regular postal service and air or sea cargo for wholesale customers.
We have affordable shipping fees, which include full insurance in case the package gets damaged or lost. Shipping fee depends on the weight and size of the package, and also on the destination country. You will see the shipping fees when you proceed from your shopping cart to the “Shipping And Payment” page. Once there, you will be prompted to select a destination country and shipping option.
That depends on the destination of the package and also on selected shipping option. FedEx Priority Mail takes from 3 to 5 days, Economy Mail about a week.
Shipping to a different address
If you wish to send a gift to a family member or a friend, you can do that even if he or she lives in another country. In order to enter different shipping address, go to "Delivery Details" screen, where you can fill in your billing address and also shipping address you wish to use.
And how you get to the "Delivery Details" screen? While at shopping cart, click on "Go to Shipping And Payment" button. You will be prompted to fill in destination country and method of shipping and also method of payment. When done, click on "Go To Delivery Details" button and you are there.
Tracking Your Package
A tracking number is assigned to each package shipped by FedEx. Tracking number will be emailed to you. All you need to do is to visit the FedEx tracking page and enter your tracking number there, and you will see where your package is right away.
Your crystal arrived broken?
In this rare and unfortunate case, your items will be immediately replaced at no additional cost. You will just need to let us know and fill in the damage report with your local Fedex office.
Should you have any more questions, please do not hesitate to email us at:firstname.lastname@example.org.