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Terms and conditions

Each item bought at crystal-treasury.com is sold by Crystal Online CZ s.r.o.


Customs, Taxes and Duties

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders may be subject to customs duties, import taxes and/or some other fees levied by the destination country. The recipient of an international shipment may be subject to such customs duties, taxes and/or fees, which are levied once a shipment reaches the recipient's country. All additional charges for customs clearance must be fulfilled by the recipient. Crystal Online CZ s.r.o. has no control over these charges and cannot, know or predict what they may be, as customs policies vary widely from country to country. Please contact your local customs office to get more information on the subject.

Please know the international shipments are subject to opening and inspection by customs office.


Insurance

Each item bought at crystal-treasury.com is covered by full insurance. If your package gets damaged or lost, Crystal Online CZ s.r.o. will ship a free replacement.

However, Crystal Online CZ s.r.o. will not be responsible for damage of defects that occur to glass or crystal items after they are delivered to you.


Return policy

Can I return items I bought?

You may return any item bought at crystal-treasury.com within 30 days of delivery and you will receive a full refund.


When will I get my refund?

Most refunds are fully refunded in 3-5 days after returned package is received. We will simply refund the money back to your credit card. But first, you need to return your crystal within 30 days.


Do you offer replacements and exchanges?

If you received a damaged or defective item, we’ll ship you a replacement of the exact item. All you need to do is to contact your local FedEx office and fill in damage report with them and e-mail us some pictures with brief description of what has happened. In such a case, we ship the replacement without hesitation.

If you would like to exchange an item for another, just e-mail us and we will be happy to assist you.


How To Return Items You Ordered

You can return any item bought at crystal-treasury.com.
First, let us know by e-mail that you would like to return the item. Then you need to prepare your package. Pack the item securely to make sure it is not going to get damaged during transportation. Ideally, use the original product packaging. If you do not have it, use a sturdy box and wrap the glass or crystal tightly in packing bubbles and paper. Make sure you pack the crystal securely ant that it does not move in the box, as this could cause the damage.

When packed, ship the package to the following address:

Crystal Online CZ s.r.o.
Att. Mr. Jiri Kocandrle
Ziznikov 140, 
47001 Ceska Lipa
Czech Republic

If the order is valued at $100 USD or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service.

Should you have any more questions, do not hesitate to contact us at: sales@crystal-treasury.com