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The only improvement that I could suggest are dropdown menus for the items that have different size/color options instead of it being multi-click. Outside of that I found the website very easy to use.
I tried asking some questions on your Facebook page and i got some info, but after following up with more questions, its been a couple of days, and no one has answered me. I saw a specific goblet that i love the design of. your people said you could duplicate it so i wanted to know how i go about ordering that design since your order form for that product has no customization choices. I really would like to order a specific design, but no one will answer me questions.
K. A.
Our answer:
Yes, we were on holidays last week, so we were a few hours late with answers, sorry about that...
I have an outstanding order which is not showing up in My Account
P. H.
Our answer:
I have checked and you were not logged in, when you place your order, and thus your order did not show in your account. We merged your profile and order, so you can see it now...
As I live in Argentina the delivery prices are very high. sometimes similar to the prices of the goods. I don´t know if there may be other method to pay a little less and earn the money to buy more items. Other problem is thet our goverment do not allow me to buy more , but, it´s changing. I like your web page and all yout products. Thanks.
M. E. .
Our answer:
Thank you very much. We only offer traditional, hand-made products, all made in the Czech Republic, Bohemia.
Very slow to navigate
Our answer:
Thank you for your comment. We have been working on this issue for quite some time and we will get this resolved shortly. We are trying to find a compromise between the quality of the picture and the overall performance of our site.
i placed an order: 2016000204. but never received an email confirmation of this order or see this order on my account. Kindly confirm order and shipping status. Thank you. Jack Wetter
j. w.
Our answer:
Please check your SPAM folder, as we have sent you an automatic answer and I also replied to you already. Thank you, Jiri
A pat on the back to Kiri. Excellent customer service.
P. E. T. J.